We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the ChatAI.com website (“Website”) and any of its related products and services, including any of our fee-based services or offerings (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information.
This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Chat AI LLC (“Company”, “we”, “us” or “our”). You must be 18 years or older and able to form a binding contract with the Company or, if you are between the ages of 13 and 18, you must obtain your parent’s or your custodian’s consent. If you are under the age of 18 (or between 13 and 18 without parental or custodial approval), you are prohibited from accessing or using the Website and Services and please do not submit any Personal Information through the Website and Services. If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this agreement, you should not use our Website or any of our Services, and you should arrange to cancel your registered user account with us and/or any of our fee-based offerings for which you have subscribed, as applicable.
By accessing, using, or registering with the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. We reserve the right, in our sole discretion, to change, modify, add or remove provisions of this Agreement at any time. You should check this Agreement periodically for changes. This Policy does not apply to the practices of companies that we do not own or control, or of individuals that we do not employ or manage.
The Company, Website, and Services are not associated with or related in any way with OpenAI, L.L.C. or any of its affiliates, subsidiaries, products, or services. By accessing and using the Website and Services, you acknowledge and agree that the Company, the Website, and the Services are not associated with or related in any way with OpenAI, L.L.C. or any of its affiliates, subsidiaries, products, or services.
When you visit the Website, use the Services, or register for an account, we may receive or collect Personal Information that alone or in combination with other information may identify you. The Personal Information collected may include, but is not limited to, the following: – Account details and information (such as name, contact information, account credentials, country of residence, user name, unique user ID, password, etc) – Contact information (such as email address, phone number, etc) – User Content (such as personal information, downloads, and any type of content that you provide when you use our Services or submit through the chat functionality of our Service) – Geolocation data of your device – Any and all information you provide when you communicate with us (such as name, contact information, and content of your communications) – Any other materials and any other information you willingly submit to us (such as articles, images, feedback, etc) – Any information that is necessary for the delivery of the Services (such as your name, address, email address, phone number, payment information, IP address, browser type, and operating system) – Any information that you submit through the Website or in the use of the Services in order to respond to your questions and assess how we can best support your request(s).
You may choose not to provide us with your Personal Information. However, if you do so, you may not be able to take advantage of some of the features on the Website or of the Services. If you are uncertain about what information is mandatory, you are welcome to contact us.
When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type, and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics.
Cookies are used for purposes of operation, administration, and enhancement of the Services and to analyze how users use the Website and Services. You may choose to reject the cookies, but the display and usages of the Website and Services may be negatively impacted.
We use your Personal Information: to provide, administer, maintain, improve, and/or analyze the Services and Website; to create and manage user accounts; to deliver the Services; to maintain and enhance the security of our Website and Services; to provide you with the Services you requested; to prevent abuse of our Website and Services; to send Service updates; to respond to inquiries and offer support; to request user feedback; to improve user experience; to comply with our legal obligations; to communicate with you; for analytics; for our own or third party marketing and advertising purposes; to perform or enforce our agreements; to monitor interactions with our marketing emails; to protect our interests or the interests of third parties; for optimization of our Website and Services; to develop new programs and services; to provide customer support in connection with our Services; to run and operate the Website and Services; for any other purpose with your consent.
Information collected may be aggregated and used to analyze the effectiveness of our Services, to identify potential cases of abuse, establish statistical information regarding the usage and traffic of the Website and Services and for other purposes that help us improve and add features to the Website and Services. This statistical information is not otherwise aggregated in a way that would be personally identifiable and we may share the aggregate information with third parties or make such information generally available.
You may also engage with the Services through social media platforms, WhatsApp, SMS, and other messaging applications and/or services, including third party social media plug-ins, integrations and applications. We are not responsible for the privacy practices of these third parties applications, services or platforms, as they are not controlled by us. You understand and accept that their private policy may differ from this Policy and that you must refer to their respective privacy policies and terms of use. We disclose your information: to affiliated and non affiliated third-parties to respond to your questions or queries and in connection with your use of our Website and Services or our business relationship with you; to contractors, service providers, third party advertisers, and other third parties we use to support our Website and Services; to fulfill any purpose for which you provide the information; for any other purpose disclosed to you when you provide the information or with your consent. We may also disclose your information: to comply with any court order, law, or legal process, including to respond to any government or regulatory request; to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets; if we believe disclosure is necessary or appropriate to protect our rights, property, or interests, our investors, or others.
In case of Services requiring payment, you may need to provide your credit card details or other payment account information, which will be used solely for processing payments. We use third-party payment processors (“Payment Processors”) to assist us in processing your payment information securely and who will store your payment information.
Please note that the Payment Processors may collect some Personal Information from you, which allows them to process your payments (e.g., your email address, address, credit card details, and bank account number) and handle all the steps in the payment process through their systems, including data collection and data processing. Where necessary for processing future or recurring payments and subject to your prior consent, your financial information will be stored by our Payment Processors. The Payment Processors’ use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Policy. We advise you to review their respective privacy policies.
We take reasonable measures to protect your Personal Information from unauthorized access, disclosure, or misuse. We use industry-standard security technologies and procedures to safeguard your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.
As the security of Personal Information depends in part on the security of the device you use to communicate with us and the security you use to protect your credentials, please take appropriate measures to protect this information.
Depending on the requested Services or as necessary to complete any transaction or provide or improve any Services you have requested and the Website, we may share your Personal Information with our trusted subsidiaries and joint venture partners, affiliates, contracted companies, and service providers (collectively, “Service Providers”) we rely upon to assist in the operation of the Website and Services available to you and for statistical studies and reports. We are not responsible for the privacy practices of these unaffiliated third parties, and we encourage you to review their privacy policies.
Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. Service Providers are given the information they need only in order to perform their designated functions, and we do not authorize them to use or disclose any of the provided information for their own marketing or other purposes.
In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your Personal Information will likely be among the assets transferred.
We use cookies and other tracking technologies to enhance your experience on our Website and with our Services and to gather information about how our Website and Services are used. You can control the use of cookies through your browser settings.
You may have certain statutory rights related to your Personal Information which may differ depending on your location. For example, you may have the following rights: – Access Rights to your Personal Information (copies may require your payment of a small fee); – Rectification Rights to correct any Personal Information you believe is incorrect or incomplete; – Right to delete Personal Information, under certain conditions; – Right to restrict or object to the processing of Personal Information, under certain conditions (such as where your your consent is legally required);
If you choose to exercise any of these rights, please contact us. We will have 30 days to respond to you per request, as of the date of our receipt of your communication.
We will retain and use your Personal Information for the period necessary to provide the Services to you, comply with our legal obligations,, for other legitimate business purposes such as resolving disputes and enforcing our agreements, and unless a longer retention period is required or permitted by law.
We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally, for purposes described in this Policy. In such an event, we may use this information indefinitely without further notice to you.
Our website may contain links to third-party websites, ad servers, ad networks, social media services, or other resources (“Third-Party Links”) that are not owned or controlled by us. We are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any Third-Party Links, unless specifically stated herein.
Third-Party Links use technologies in their respective advertisements and links that appear on the Website, which are sent directly to users' browsers and automatically receive your IP address. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. We have no control over the technologies used by Third-Party Links and this Policy does not apply to them. We are not responsible for the privacy practices of Third-Party Links, and we encourage you to review their privacy policies before providing any personal information.
We may permit certain third-party companies to help us tailor advertising that we think may be of interest to Users and to collect and use other data about User activities on the Website. These companies may deliver ads that might place cookies and otherwise track User behavior.
We may use your email for marketing purposes and to offer electronic newsletters and communications to which you may voluntarily subscribe at any time. We are committed to keeping your email address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section and/or as consented by you. We will maintain the information sent via email in accordance with applicable laws and regulations.
We may amend and/or change this Policy from time to time, at our sole discretion, by posting the revised version on the Website. At our sole discretion, we may (but are not required to) provide notice of any changes or amendments via other means at our discretion, such as through the contact information you have provided.
The revised version of this Policy will be effective immediately upon its posting on the Website, unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes and amendments.
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.
If you have any questions or concerns about this privacy policy, we encourage you to contact us using the following link:
https://chataihelp.zendesk.com/
This document was last updated on February 17, 2023.
